FREQUENTLY ASKED
QUESTIONS
Everything you need to know. Can't find your answer? Contact us
Orders & Delivery
Standard delivery takes 3-7 business days across India. Express delivery (1-2 days) is available in select cities.
Yes! Free shipping on all orders above ₹999. Orders below ₹999 have a flat ₹49 shipping charge.
Absolutely! COD is available across India at no extra charge.
Yes! Once your order is shipped, you'll receive a tracking number via SMS/email. You can also track on our Track Order page.
Orders can be cancelled or modified within 2 hours of placing. After that, contact us via WhatsApp immediately.
Returns & Exchanges
We offer a 7-day easy return policy. Items must be unworn, unwashed, with original tags.
Contact us via WhatsApp +91 9876543210 or email info@bsmart.in with your order ID and reason.
Refunds are processed within 5-7 business days after we receive the returned product.
Yes! Size exchanges are free within 7 days if the product is available.
Products & Sizing
Each product page has a detailed size chart. We recommend measuring your chest, shoulders and length for the best fit.
Our oversized fits are designed to be roomy. Standard fits are true to size. Check the product description for fit type.
We photograph all products in natural lighting to show true colors. Minor color differences due to screen calibration are possible.
Payment & Security
UPI (PhonePe, GPay, Paytm), Credit/Debit Cards, Net Banking, Wallets, and Cash on Delivery.
Yes! All payments are processed through Razorpay, which uses bank-grade encryption. We never store your card details.
Yes! Check our Offers page for current coupon codes. New users can use WELCOME20 for 20% off!
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